Terms, Conditions and Policies
This page contains all legal and policy information you may want to know when using Big Gold Ltd.
Last updated: 27 May 2019This agreement applies as between you, the User of this Web Site and Big Gold Ltd, the owner of this Web Site. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these terms and conditions, you should stop using the Web Site immediately.
Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:
"Content" means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site; “Big Gold Ltd” means Big Gold Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ “Service” means collectively any online facilities, tools, services or information that Big Gold Ltd makes available through the Web Site either now or in the future; "System" means any online communications infrastructure that Big Gold Ltd makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links; “User” / “Users” means any third party that accesses the Web Site and is not employed by Big Gold Ltd and acting in the course of their employment; and "Web Site" means the website that you are currently using (www.biggold.co.uk) and any sub-domains of this site unless expressly excluded by their own terms and conditions.
- Intellectual Property
- All Content included on the Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Big Gold Ltd, our affiliates or other relevant third parties. By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws.
- Subject to sub-clause 2.3 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by Big Gold Ltd.
- Material from the Web Site may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
- Links to Other Web Sites
- This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of Big Gold Ltd or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.
- Links to This Website
- Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site https://www.biggold.co.uk without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Big Gold Ltd. To find out more please contact us by email at email@example.com.
- You agree that, if you have provided Big Gold Ltd with personal data relating to a third party (1) you have in place all necessary appropriate consents and notices to enable lawful transfer such personal data to Big Gold Ltd and (2) that you have brought to the attention of any such third party the Privacy Notice available on the Big Gold Ltd website or otherwise provided a copy of it to the third party. You agree to indemnify Big Gold Ltd in relation to all and any liabilities, penalties, fines, awards or costs arising from your non-compliance with these requirements.
- Big Gold Ltd makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service.
- No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.
- Availability of the Website
The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
Big Gold Ltd accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
- Limitation of Liability
- To the maximum extent permitted by law, Big Gold Ltd accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Users should be aware that they use the Web Site and its Content at their own risk.
- Nothing in these terms and conditions excludes or restricts Big Gold Ltd’s liability for death or personal injury resulting from any negligence or fraud on the part of Big Gold Ltd.
- Every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977. However, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.
- No Waiver
- In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
- Previous Terms and Conditions
- In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
- All notices / communications shall be given to us either by post to our Premises (see address above) or by email to firstname.lastname@example.org. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
- Law and Jurisdiction
- These terms and conditions and the relationship between you and Big Gold Ltd shall be governed by and construed in accordance with the Law of England and Wales and Big Gold Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.
Last updated: 27 May 2019
- Big Gold Ltd makes no warranty or representation that this website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of this website.
- No part of this website is intended to constitute advice and the content of this website should not be relied upon when making any decisions or taking any action of any kind.
- No part of this website is intended to constitute a contractual offer capable of acceptance. No goods and / or services are sold through this website and product and / or service details are provided for information purposes only.
- Whilst every effort has been made to ensure that all graphical representations of products and / or descriptions of services available from Big Gold Ltd correspond to the actual products and / or services, Big Gold Ltd is not responsible for any variations from these descriptions.
- Big Gold Ltd does not represent or warrant that such products and / or services will be available from us or our premises. For this reason, please contact us prior to visiting if you wish to enquire as to the availability of any products and / or services. Any such enquiry does not give rise to any express or implied warranty that the products and / or services forming the subject matter of your enquiry will be available upon your arrival at our premises.
- All pricing information on the website is correct at the time of going online. Big Gold Ltd reserves the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated every month.
This Policy applies as between you, the User of this Web Site and Big Gold Ltd the owner and provider of this Web Site. This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.
- Important Information
- Our website is not intended for children and we do not knowingly collect data relating to children.
- Big Gold Ltd is the controller and responsible for your personal data (we, us or our).
- By email to: email@example.com
- By post to: Big Gold Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
- You have the right to make a complaint at any time to the ICO (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
- It is important that the data we hold about you is accurate and current, therefore please keep us informed of any changes to your personal data.
- The data we collect about you
- We may collect, use, store and transfer the types of personal data about you listed in Part 1 of Schedule 1.
- We also collect, use and share aggregated data. However, if we combine aggregated data with your personal data so that it can directly or indirectly identify you, we treat this as your personal data.
- We do not collect any special categories of personal data.
- If we are required by law, or under the terms of a contract we have with you, to collect your personal data and you fail to provide it, we may not be able to enter into perform the contract with you and, we may have to cancel a product or service. We will notify you of this at the relevant time.
How personal data is collected
We collect personal data in the following ways:
direct interactions you may provide personal data when you complete online forms, request products/services, subscribe to our services, create a user account, join mailing lists or otherwise or correspond with us (by post, phone or email) automated technology we automatically collect personal data (technical and usage) when you browse or interact with our website, by using cookies, and other similar technologies. We may also receive technical data about you if you visit other websites which use our cookies. publicly available sources we may collect personal data from publicly availably sources. third parties we may receive personal data from: (a) analytics providers based outside the EU (such as Google); (b) advertising networks such as Google based outside the EU; and (c) search information providers [such as Google based outside the EU; (d) our suppliers such as payment providers, delivery services, website support and maintenance providers.
- How we user your personal data
- We will only use your personal data when the law allows us to. Most commonly, we will use your personal data:
- To perform the contract, we are to enter into or have entered into with you;
- To comply with a legal obligation; and
- Where it is necessary to carry out our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Part 2 of Schedule 1 sets out the lawful basis we will rely on to process your personal data.
- We do generally only rely on consent as a legal basis for processing your personal data to send email and SMS marketing communications and you have the right to withdraw your consent at any time by contacting us. Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your information.
- We may analyse your personal data to form a view on what products and or services we think may be of interest to you. You will only receive marketing communications from us, if you have requested information from us or purchased services from us, if you consent to marketing at the time we collect your personal data and you have not subsequently opted out or withdrawn your consent or if we have another basis to send you the marketing communications.
- We will not share your personal data with third parties for their marketing purposes.
- You can opt out of email marketing by clicking the unsubscribe button within the marketing email. You can also withdraw your consent to marketing at any time by contacting our DPM.
- Even if you opt out of receiving marketing, we may still use your personal data for other purposes provided we have a lawful basis to do so.
- We will only use your personal data for the purpose that we originally collected it for, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
- If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to use your personal data in this manner.
- We may process your personal data (without your knowledge or consent) where this is required or permitted by law.
- Disclosure of your personal data
- We may have to share your personal data with third parties further details of which are set out in Part 4 of Schedule 1. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes. They can only process your personal data for specified purposes and in accordance with our instructions.
- International transfers
- We do not transfer your personal data outside the European Economic Area (EEA).
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
- We use specific contracts approved by the European Commission which give personal data the same protection it has in Europe with our services providers;
- Please contact us if you want further information on the specific mechanism used by us when transferring your personal data.
- Data security
- We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know and they can only process your personal data on our instructions and will be subject to a duty of confidentiality.
- We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
- Data retention
- We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us. However, we are legally required to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers, for tax purposes.
- We may also anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes. We can use anonymised information indefinitely without further notice to you.
- Your legal rights
- You have certain rights in certain circumstances under data protection law. These are set out in full in Part 3 of Schedule 1. If you wish to exercise any of your rights, please contact our DPM.
- You will not have to pay a fee to exercise any of your rights. However, if your request is clearly unfounded, repetitive or excessive, we may charge a reasonable fee for this information or refuse to comply with your request.
- We may request specific information from you to help us confirm your identity when you contact us and ensure. This is a security measure to ensure that personal data is not disclosed to any person who does not have the right to receive it.
- We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
- Changes to this Policy
- The Web Site sets Cookies on your computer, you will be presented with a Message Bar requesting your consent to set those Cookies. None of the Cookies set by the Web Site jeopardise your privacy in any way and no personal data is collected. By giving your consent to the setting of our Cookies you are enabling us to provide the best possible experience and service to you through our Web Site. If you wish to deny your consent to the placing of Cookies, certain features of the Web Site may not function fully or as intended.
- Certain features of the Web Site depend upon Cookies to function and are deemed, within the law, to be strictly necessary. These Cookies are detailed in Schedule 2A. You will not be asked for your consent to place these Cookies however you may still disable cookies via your web browser’s settings, as set out in sub-Clause 11.4.
- You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however this can be altered. For further details please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on the Web Site.
- You may delete Cookies at any time however you may lose any information that enables you to access the Web Site more quickly.
- The Web Site uses the third-party Cookies detailed in Schedule 3 for the purposes described therein. These Cookies are not integral to the services provided by the Web Site to you and may be blocked at your choosing via your internet browser’s privacy settings or via your response to the request for consent detailed in sub-Clause 11.2.
- It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your browser if you are unsure as to how to adjust your privacy settings.
Schedule 1: Personal Data
|contact data||billing address, delivery address, email address and telephone number|
|financial data||bank account details|
|identity data||first name, maiden name, last name, username or similar identifier|
|marketing and communication data||your preferences in receiving marketing from us|
|profile data||your username and password, purchase or orders made by you, preferences, feedback and survey responses|
|technical data||internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website|
|transaction data||details about payments to and from you and other details of products and services you have purchased from us|
The lawful basis upon which we may rely on to process your personal data are:
|consent||you have given your express consent for us to process your personal data for a specific purpose|
|contract||the processing is necessary for us to perform our contractual obligations with you under our contract, or because you have asked us to take specific steps before entering into a contract with you|
|legal obligation||the processing is necessary for us to comply with legal or regulatory obligation.|
|legitimate interests||the processing is necessary for our or a third party’s legitimate interest e.g. in order for us to provide the best service to you via our website. Before we process your personal data on this basis we make sure we consider and balance any potential impact on you, and we will not use your personal data on this basis where such impact outweighs our interest|
Set out below are specific details of the processing activities we undertake with your personal data and the lawful basis for doing this.
|Purpose/Activity||Type of data||Lawful basis for processing|
|to register you as a new customer||identity and contact||to perform our contract with you|
|to process and deliver your order, manage payments, fees and charges and debt recovery||identity, contact, financial, transaction and marketing & communications||(i) to perform our contract with you; (ii) as necessary for our legitimate interest in recovering debts due to us.|
|to administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||identity, contact & technical||(i) as necessary for our legitimate interests in running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise (ii) as necessary to comply with any legal obligations|
|to deliver relevant website content/advertisements to you and measure or understand the effectiveness of our advertising||identity, contact, profile, usage, marketing & communications & technical||as necessary for our legitimate interests in studying how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy|
|to use data analytics to improve our website, products/services, marketing, customer relationships and experiences||technical & usage||as necessary for our legitimate interests to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy|
|to make suggestions and recommendations to you about goods or services that may be of interest to you, including promotional offers||identity, contact, technical, usage & profile||as necessary for our legitimate interests to develop our products/services and grow our business|
You have the following legal rights in relation to your personal data:
|access your data||you can ask for access to and a copy of your personal data and can check we are lawfully processing it|
|correction||you can ask us to correct any incomplete or inaccurate personal data we hold about you|
|erasure||you can ask us to delete or remove your personal data where:|
|object||you can object to the processing of your personal data where:
|restrict processing||you can ask us to us to suspend or restrict the processing of your personal data, if:
|request a transfer||you can request a transfer of your personal data which is held in an automated manner and which you provided your consent for us to process such personal data or which we need to process to perform our contact with you, to you or a third party. We will provide your personal data in a structured, commonly used, machine-readable format|
|withdraw your consent||you can withdraw your consent at any time (where we are relying on consent to process your personal data). This does not affect the lawfulness of any processing carried out before you withdraw your consent|
|service providers||acting as processors or controllers based in the EEA but also around the world who provide services and IT and system administration services.|
|professional advisors||including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services|
|HM Revenue & Customs, regulators and other authorities||based in the EEA who require reporting of processing activities in certain circumstances|
|aggregated data||information such as statistical or demographic data which may be derived from personal data, but which cannot by itself identify a data subject|
|controller||a body that determines the purposes and means of processing personal data|
|data subject||an individual living person identified by personal data (which will generally be you)|
|personal data||information identifying a data subject from that data alone or with other data we may hold but it does not include anonymised or aggregated data|
|processor||a body that is responsible for processing personal data on behalf of a controller|
|special categories of personal data||information about race, ethnicity political opinions, religious or philosophical beliefs, trade union membership, health, genetic, biometric data, sex life, sexual orientation.|
|ICO||Information Commissioner’s Office, the UK’s supervisory authority for data protection issues|
Schedule 2: First-Party Cookies
Schedule 2A: Strictly Necessary Cookies
|Name of Cookie||Purpose|
|gdpr_consent||Set when a user accepts the GDPR policy.|
|_dc_gtm_UA-*||Responsible for loading other parts of functionality from Google Tag Manager.|
Schedule 3: Third Party Cookies
|Name of Cookie||Purpose|
|TawkConnectionTime||Used to track chat sessions via the embedded Tawk.to live chat application|
|__tawkuuid||Used to track chat sessions via the embedded Tawk.to live chat application|
|__cfduid||Used by chat tool to identify individuals behind a hare IP address.|
|_ga||Google Analytics tracking cookie, used to understand unique hits to this website.|
|_gat_UA||Google Analytics tracking cookie. Used to throttle request rate|
|_gid||Google Analytics tracking cookie, used to understand unique hits to this website.|
|_ceir||Tracks whether a visitor has precviously visited the site.|
|_fbp||Allows us to display adverts on Facebook to people who have visited the site.|
|_fr||Allows us to deliver targeted adverts to previous site visitor when they access a website powered by Facebook Advertising Platform.|
|_gaexp||Used to determine a visitors inclusion in website experiments from Google Optimize|
Last updated: 11 June 2019
Big gold Ltd is a UK based company registered with companies house, registration #11923521 and registered office at 71-75 Shelton Street, London, WC2H 9JQ.
Terms and Conditions of Service
- General Terms
- You must be aged over 18 years and be the legal owner of any property they wish to sell or attempt to sell any items to Big Gold Ltd.
Each customer must guarantee that:
- All items sent to Big Gold are not the result of any illegal activity within the UK or any other country.
- Any transaction will not cause Big Gold Ltd to be in violation of any applicable law of any country.
- Will only send items containing gold, silver, platinum or palladium materials.
- Will not send hazardous materials.
- Will not send gold or silver plated items.
- All items sent to Big Gold must be via Royal Mail special delivery and posted using the padded bag and special delivery envelope sealed correctly including ALL necessary required information sent in the Big Gold pack.
- When packaging your items, you must:
- Place all valuable items in the provided padded bag.
- Complete all fields contained on the provided valuation form, including listing the number of items being sent, payment method details and customer declaration.
- Place completed valuation form and valuables into the provided Royal Mail Special Delivery envelope.
- When posting your order
- All items should be posted from a Post Office branch.
- You are responsible for obtaining proof of delivery from the Post Office.
- All items must be correctly sealed using the provided padded bag and sent to Big Gold Ltd, PO BOX 232, Wisbech, PE14 4EX.
- Special Delivery Envelopes supplied by us are prepaid by us and include up to £500 of insurance from the Royal Mail.
- Big Gold Ltd reserves the right to cancel any order that contains incorrectly completed valuation forms or incorrectly packaged items.
- Big Gold Ltd reserves the right to reject any delivery that appears damaged, opened or tampered with in any way. Any rejected packages will either be automatically returned to the customer either by Royal Mail or by us at our cost. Big Gold Ltd accepts no responsibility for loss or damage of items returned in this way.
- All items sent to Big Gold Ltd are at the customer's own risk although they are insured by Royal Mail for up to £500.00 until received and signed for by Big Gold Ltd.
- If you think your items may be worth more you can take out additional insurance at the post office for providing cover for either £1000.00 or £2500.00 at a small additional cost of which we will refund when we buy your items, you will need to retain your receipt. If Big Gold Ltd does not purchase your items no refund can be given for extra insurance. It is the customer's responsibility to provide a receipt for additional postage costs to firstname.lastname@example.org. This offer is only valid if a receipt is provided to Big Gold Ltd before payment has been made.
- Once your items have been received, our professional valuers will process, grade into carats and determine the weight of your items.
- Sometimes it may be necessary to test certain items of gold silver and platinum, particularly items over 25 grams in weight this may leave slight staining and scratches. For particularly large items, such as bullion, we may be required to bore a small test hole.
- Be sending your items to Big Gold Ltd, you agree for us to begin testing when your items are received by us. Big gold Ltd is not liable for any damage caused or devaluation of items during the testing process.
- Once we have received your items, we will begin the valuation process. Once completed, we will communicate our valuation by email, typically the same working day (Mon-Fri 09:00-17:00, excluding public holidays.
- All valuations will only be valid until 12:00 PM the following working day.
- Once you have accepted our offer the goods may be melted immediately so your acceptance is legally binding on both of us and is irrevocable.
- Once you have accepted our offer any items that have no value, will not be automatically returned unless specifically requested within 24 hours of accepting our valuation. All requests must be made to email@example.com.
- Please note that if you reject the offer and 50% or more of the items have no value there will be a £15.00 return postage/admin fee.
- If all the items have no value there will be a £15.00 return postage fee or we can dispose of them free of charge.
- If after 28 days of the offer being made you have not accepted or rejected our offer we will send payment by cheque to the name and address provided. If you do not want to accept the payment you have 14 days to return the payment and your items will be returned to you.if you have not returned payment we will assume the offer has been accepted and the items will go to melt.
- It normally costs more to remove stones from its setting than it’s valued therefore we do not pay for stones. We advise that if you wish to keep any of your stones remove them prior to sending.
- We will send any cash payments by Royal Mail Special Delivery to the name and address provided on the valuation form. This will require a signature on receipt. Any payments will be made in British bank notes. We will automatically deduct a £10.00 processing and postage fee from your valuation if you choose cash payment options. Cash is typically posted within 24 hours of accepting our offer.
- We will send any cheque payments to the address provided on the valuation form. All cheques will be made payable to the name on the valuation form. We will not make cheques out to any other person. All cheques will be sent via Royal Mail 1st Class delivery. Typically cheques are sent within 24 hours of accepting our offer. We do not charge for payments by cheque.
- Direct bank transfer
- We will make payment via electronic bank transfer to the account details provided on the completed valuation form. Bank transfers will be scheduled within 24 hours of accepting our offer.
- In the unlikely event, you do not accept our offer, your goods will be returned to you at our cost within 5 working days from when you declined our offer.
- If at later date you decide to resend the same items we will not be able to guarantee the original offer price as the gold price fluctuates daily.
- If you decline the 2nd offer Big Gold Ltd may at its discretion to charge a £15.00 admin fee to return your items.
- If the Royal Mail are unable to obtain a signature for returned items they will leave a card, the package will be returned to a local delivery office and it must be collected within a specified time if not collected the items will be returned to us. On receipt we will contact you to rearrange delivery whoever there will be an additional £15.00 fee to cover admin and delivery costs.
- Payment must be made within 21 days of us contacting you or Big Gold Ltd reserve the right to purchase the items at the current gold rate less £20.00 admin fee.
- Big gold Ltd is not liable for any items becoming lost or damaged in transit. In this unlikely event, Big Gold Ltd will provide all relevant documentation required in order to make a claim from the carrier for the replacement or repair of the items. The customer must agree to provide all such information as we or the return carriers insurance company may reasonably request in order to process the claim.