Frequently Asked Questions

Below are some of the questions we are frequently asked about our service. For full details, refer to our full terms and conditions.

Big gold is a Limited company registered with companies house. The Big Gold team has over 35 years of combined experience working within the industry.
Once we have received your parcel we will send you a confirmation email Our professional Valuers will grade your gold by the caret. We will then send you a quotation email listing each carat and weight with an overall price, this service is unique to the industry. If you accept our quotation we will pay you by your desired method within 2 working days of accepting.
Fill out the form on our website and we will send you a Big Gold pack containing a valuation form, padded sealable bag and a prepaid Royal Mail Special Delivery envelope. Simply fill out the required information on the form, place your items in the padded bag, seal it correctly, put it in the Royal Mail envelope and take it to any Post Office branch. Be sure to ask for proof of posting from the Post Office.
All our valuation envelopes use Royal Mail Special Delivery and are insured by the Royal Mail for up to £500. In the highly unlikely event, we receive your package with any sign of damage or tampering we will refuse delivery so you can make a claim against the Royal Mail.

If you think your items are worth more than £500.00 you can increase the insurance level between £1000 to £2500. You will have to pay a small fee at the post office and we will refund this when we buy your items. In order for us to process this, please email us with a copy of your receipt and reference to orders@biggold.co.uk within the same day as posting.

Always ask for proof of postage from the Post Office. Without it, it may not be possible to process your claim.
Cash

Cash, via post. We will send your cash by Royal Mail special delivery, insured by the Royal Mail, we will need to £10.00 if you wish to use this option to cover insured postage. You will be paid In British bank notes (not £50.00 notes) your cash will normally be with you the next working day and will require a signature.

Cheque

We will send you a cheque by 1st class post with no charge to you. Payment will be sent to the address we sent the pack to, 1 working day after you agreed to our offer.

Bank Transfer

We will pay you straight into your bank account 1 working day after you accepted our offer.

The worldwide gold index is updated twice per day. To ensure we offer the best prices, we update our prices at the same time. We grade your gold 9ct to 24ct and pay accordingly, many other companies will only pay 9ct prices.

We pay by the carat and weight regardless of condition.

You must be 18+

Normally no unless they are diamonds of a decent size clarity, we recommend that if you want to keep any stones that you remove them before you send your gold.

No, we buy a range of precious metals including gold, silver, platinum and palladium. You can sell any of these metals to us by using our free valuation service.

Unfortunately, our service can not be used with items plated with gold or silver. Please do not send us these items as you may be charged a fee for their return.

We do not require a hallmark for items sent to us. We use a range of industry standard techniques to assess the quality and type of items sent to us.

We believe all our valuations offer a fair price to you. This means we do not haggle over price. If you reject our offer, we'll post your items back to you free of charge.